Our Refunds Policy is extracted from our Published Training Courses Terms & Conditions (sections 5 and 6) and can be found below:
5. DELEGATE CANCELLATION and TRANSFER CHARGES
5.1. The Company appreciates that occasionally difficulties will arise and result in the Client’s nominated staff being unable to attend a training course. Therefore, cancellations and transfers will only be accepted without charge if notice of cancellation or transfer is received in writing by email, at least 20 days prior to the course start date, regardless of whether the booking is acknowledged or confirmed. Where notice of a transfer is received, a new course date must be selected and a place will be allocated, subject to availability. If an alternative course place is offered by the Company but not accepted by the Client, this will be treated as a cancellation.
5.2 Notice of cancellations or transfers will be subjected to the following penalties:
- Notice of cancellation between 20-11 days of the course start date will be subject to a charge of 50% of the course fee.
- Notice of cancellation within 10 days or less of the course start date will be subject to a charge of 100% of the course fee. No refund or credit note will be issued.
- Notice of transfer between 20-11 days of the course start date will be subject to a charge of 25% of the course fee.
- Notice of transfer within 10 days or less of the course start date will be subject to a charge of 50% of the course fee.
5.3 In lieu of a course cancellation, the Company will accept a request for substitution of an alternative nominated delegate to attend the course, provided that such request is made not less than 5 days before the start of the course.
6. COURSE CANCELLATIONS AND CHANGES TO THE PUBLISHED COURSE PROGRAMME
6.1. Courses are constantly updated and improved in keeping with the Company’s policy for continual improvement and, therefore, the course description is intended as a guide only. The Company reserves the right to alter the content of any courses and content without prior notice. The Company reserves the right to cancel a course at any time without incurring any liability. In these circumstances, delegates will be offered an alternative course date, a credit note or a full refund.
Our full Published Training Courses Terms & Conditions can be found here.