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Crisis management handbook

This handbook offers structured guidance for crisis response teams across any industry or incident. Learn how to lead confidently, apply proven tools, manage communication, and maintain clarity under pressure. Includes role cards, board processes, mindset tools, and legal considerations to support high-performance response.

  • 05 June, 2022
  • 17 min read
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Practical guidance for leading and supporting crisis response under pressure

This Crisis Management Handbook is designed to support organisations in applying a structured, flexible, and globally applicable crisis response. It introduces core roles, practical tools, and proven strategies to help response teams plan, manage, and communicate effectively in high-pressure scenarios. Whether you're a CMT leader, facilitator, or support role, this guide supports performance under pressure.

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No organisation is immune to a crisis – are you ready?

Build confidence in your crisis preparedness with a functional system and a capable crisis management team, supported by OSRL’s crisis preparedness services.

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