Incident Management Systems (IMS) and Crisis Management

This course is ideal for professionals involved in their organisation’s Incident Management or Crisis Management Teams. It is designed to support those responsible for developing, leading, or supporting an effective organisational response during incidents or crises.

It is also suited for the following personnel:

• Incident Managers, Crisis Managers, and Team Leaders responsible for coordinating organisational response
• Emergency Response Coordinators and Business Continuity Professionals involved in preparedness and recovery planning
• Decision-makers and senior managers accountable for organisational resilience and stakeholder communication during crises
• Health, Safety, Security, and Environment (HSSE) professionals seeking to enhance their incident management capability

Participants will gain a comprehensive understanding of the structures, roles, and processes essential for effective response—empowering them to protect their organisation and lead with confidence in the face of adversity.

Discover the core essentials of crisis management, from procedural insight to the art of impactful communication, including leveraging the power of social media.

During this face-to-face course, you gain:

• A practical introduction to Incident Management, including the proven Planning “P” process and the essential roles and responsibilities of an effective Incident Management Team (IMT).
• A comprehensive foundation in Crisis Management, covering the full crisis management process and the structure, functions, and responsibilities of a high-performing Crisis Management Team.

By the end of the workshop, you will understand the principles and know how to apply them to keep your organisation resilient to unexpected events.

The course will cover the following:

• Incident and crisis management processes
• Incident and crisis management team roles and responsibilities
• Crisis communications
• Incident and crisis management exercises