Skip to main content
24/7 Emergency Response: +44 (0)23 8033 1551 Activation Procedure
24/7 Emergency Response: +44 (0)23 8033 1551 Activation Procedure
Header Image
Back to knowledge hub
  • Case Study
  • Crisis Management

Building Confidence Through an Effective Crisis Communication Strategy

In Q1 2022, a company engaged OSRL to improve its Emergency Response Team's oil spill response capability. As part of its capacity-building efforts, OSRL developed a training program to prepare the team for an upcoming Large Scale Exercise. The program included Family Liaison Communications training for the Casualties, Relatives, and Evacuees (CARE) team.

  • By Shahreena Shahnavas
  • 18 June, 2023
  • 3 min read
Header Image

A focused view of a telephone with a coiled cord, a black and gold pen, and a notepad with notes, symbolising key tools for crisis communication. In the background, a blurred professional is engaged in a phone call, emphasising the importance of timely and strategic communication during a crisis.

We should organise refresher courses yearly since the CARE team is not deployed all the time" Course Participant

- Course Participant

Download the case study to explore the training approach, key outcomes and lessons learned from strengthening crisis communication capability.

Read the article

Sign in to MyOSRL

If you already have a MyOSRL account, please sign in first to access this content. It can also be found in the 'Members only content' section of your account.

Sign In

View this content as a guest

We would like you to understand exactly how we use your personal details. Please read our terms and conditions and privacy & cookie policy. OSRL is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. If you consent to us contacting you for this purpose, please tick below to say how you would like us to contact you: You can unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. By clicking submit below, you consent to allow OSRL to store and process the personal information submitted above to provide you with the content requested.

Share Article

No organisation is immune to a crisis – are you ready?

Build confidence in your crisis preparedness with a functional system and a capable crisis management team, supported by OSRL’s crisis preparedness services.

FIND OUT MORE

Related Resources

View All
Case Study

Supporting Safe Decommissioning in Spain

See how preparedness planning and response capability supported a nearshore decommissioning project in Spain.
  • 05 Aug, 2026
  • 2 min read
  • Response
Case Study

Regional Response Exercise in Egypt

A summary of a large-scale response exercise in Egypt, focusing on planning, training, evaluation, and responder performance.
  • 09 Feb, 2026
  • 3 min read
  • Exercises
Case Study

Customised Oil Spill Workshop in Cayman Islands

Discover how OSRL delivered a customised oil spill response workshop for Rubis Cayman Islands, strengthening local preparedness and multi-agency response capability.
  • 09 Feb, 2026
  • 4 min read
  • Exercises
View All