Frequently Asked Questions

You can book up to 3 working days before a course starts—subject to space and payment.

Online courses can be booked anytime.

Cancellations or transfers must be made in writing. Charges apply based on the notice period given: the closer to the course date, the higher the charge.

Full cancellation and transfer terms are detailed here.

You’ll receive a confirmation email once your place is secured. Online payments generate a receipt from Global Payments.

Book online via MyOSRL for convenience or send us a completed registration form by email. Visit the course pages for full details and contact information.

You can pay for your training course online, by bank transfer, or via a secure Global Payments payment link arranged by our team.

Payment terms vary depending on how far in advance you book—please refer to the course page for full details.

Full payment must be received before the course begins.

Yes, you can nominate a substitute delegate up to 5 days before the course starts.

Get in touch with the training team.

Yes.

Once logged into MyOSRL, you can select a course and choose to book places for more than one delegate in a single transaction.

The best way to book OSRL training is through a MyOSRL account. It ensures your company’s membership status is verified—unlocking any eligible discounts—and gives you access to your training records, certificates, and booking history in one place.

A guest checkout option is available for convenience, but please note that without a MyOSRL account, we can’t confirm your membership status and you may miss out on discounted pricing. For the best booking experience and full access to benefits, we recommend creating a MyOSRL account.

Yes.

MS Teams and Zoom work on most devices.

We recommend using a laptop for the best experience, especially during group work activities.

Distance learning uses primarily MS Teams, sometimes Zoom.

On-demand courses run on our Learning Management System.

Contact us if you have access issues.

On-demand courses are self-paced and available 24/7 for 3 months.

Distance learning is scheduled live training delivered online with OSRL Trainers.

Once your booking and payment are complete, you’ll receive a confirmation email with your login details from l&d@osrl.com  

You can access the Learning Management System (LMS) directly at https://osrl.kallidus-suite.com/external.

No—your on-demand training is hosted on a separate Learning Management System (LMS), so it requires its own login credentials.

MyOSRL is your personal OSRL account where you can book training, view invoices, download certificates, and manage your course history. It does not provide direct access to on-demand learning content.

If you’ve forgotten your LMS login details, please contact our training team. 

They’ll help you reset your password and get you back into your on-demand course.

We recommend a minimum download speed of 2.5 Mbps to attend OSRL’s online training via video conferencing without interruptions.

Face-to-face training offers hands-on experience, access to Tier 3 equipment, and valuable interaction with OSRL personnel and fellow professionals from across the industry.

All OSRL OPRC courses are based on the IMO Model Courses developed under the International Convention on Oil Pollution Preparedness, Response and Co-operation (OPRC). There is no difference—the term “OPRC course” simply reflects the regulatory foundation, while “IMO Model Course” refers to the structured training standard set by the International Maritime Organization.

Both terms refer to the same globally recognised course content.

Due to the course's complexity and relevance to organisational response structure, we typically deliver IMS 300 as a customised training session—often face-to-face—for maximum impact.

Learn more about our customised IMS 300 training.

Pre-learning reduces online time with guided self-study worth 7 hours of course time. You'll complete a knowledge check before attending live sessions.

No. 

OPRC (IMO model) course levels reflect a participant’s role in response, not progression. You can choose the level best aligned with your responsibilities.

Find out more.

Yes.

We offer customised training at your location—ideal for training multiple personnel with local equipment in a familiar environment.

Absolutely.

Our non-certified courses fill critical training gaps not covered by external bodies. They follow OSRL’s recognised training standards.

Find out more.

Yes, unless stated otherwise.

Some courses, like the Oil Spill Response Management - OPRC Level 3 (IMO Equivalent), include region-specific content tailored to local needs.

OSRL offers four On-Scene Commander - OPRC Level 2 (IMO Equivalent) courses, each designed to meet specific regional and operational needs:

UK (Southampton): 5-day course accredited by the Nautical Institute and MCA (4/4P). Includes river, offshore, and shoreline exercises.

Americas (Florida, USA): 4-day course offered in English and Spanish. Includes intracoastal waterway and shoreline exercises. Accredited by the Nautical Institute.

Singapore (4-day): Focuses on core shoreline operations. Accredited by the Nautical Institute and MPA Singapore.

Singapore (5-day): Offers enhanced practical elements including river and offshore exercises, along with shoreline. Also accredited by the Nautical Institute and MPA Singapore.

All courses follow the same high-quality OPRC Model standard. Your choice will depend on your preferred location, desired exercise types, duration, and accreditation needs.

OPRC (IMO), OPEP and MCA certifications must be refreshed every three years.

OSRL recommends refreshing all training within 39 months of completion.

Joining Instructions are sent after full payment and close to the course start. They include venue info, accommodation details, what to bring, dress code/ PPE, and more.

Certificates are awarded upon full attendance and passing any assessment.

Some courses have a minimum pass requirement. If you don’t meet the pass rate, our course directors will provide guidance and support to help you succeed.

If you complete the training but don’t meet the assessment criteria, we can issue a Certificate of Attendance instead of a Certificate of Completion.

We recommend a range of hotels near each OSRL base.

Please check your Joining Instructions for up-to-date accommodation options.

Limited parking is available at our UK base (car park open from 6am to 6pm).

At our Singapore base, parking is unavailable onsite, but a nearby public car park is accessible.

Please arrange your own daily transport to and from the training venue unless otherwise advised in your Joining Instructions.

To receive your certificate, 100% attendance is required. Plan travel to avoid leaving early or missing any part of the course.

Yes!

We offer customised training delivered at your location. Our Preparedness Team will work with you to customise content and ensure the highest quality delivery.

Fees include tuition, materials, refreshments, and some meals. Accommodation and transport are not included. Prices are listed online.

We regularly run courses in the UK, Singapore, and the USA, and also deliver training throughout Europe, the Middle East, Africa, Asia Pacific and the Americas.

Yes.

We offer a growing range of on-demand and distance learning courses, and can also develop bespoke e-learning tailored to your organisation.

MyOSRL is your personalised online portal for managing OSRL training and account activity. Access certificates, invoices, course bookings, and more—all in one secure place.

To register, click here. Please use your work email so we can verify your OSRL membership and apply any eligible training discounts.

Account validation ensures you receive any OSRL Member benefits, including training discounts. We check your company’s membership status as part of this process.

Validation usually takes one working day. We'll notify you once your account is verified.

If you've not heard from us, get in touch.

Not automatically.

Discounts apply only if your company is an OSRL Participant or Associate Member.

Check our website for a full list of OSRL Members or contact us directly to confirm your company's membership status.

Click the ‘Forgotten Password’  to securely reset your MyOSRL password.

MyOSRL accounts are linked to your email address and your company’s OSRL membership status.

As email addresses can’t be changed, please register a new account using your new work email.

Then contact us and we’ll merge your accounts to preserve your training records. Membership discounts are based on your current company’s OSRL membership.

To delete your MyOSRL account, please contact us.