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Emergency Contacts

Activation Procedure

Whether you want to notify us about a potential incident or need to mobilise OSRL in the event of an oil spill, call your region's 24-hour emergency telephone number; the sooner, the better. Our front-line staff will take your call and relay the message to the Duty Manager.

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Telephone Numbers

+44 (0)23 8033 1551

Europe, Middle East & Africa

+65 6266 1566

Asia Pacific

+1 954 983 9880

Americas

When you call, please relay as much information about the incident as possible, which will include, but not be limited to:

  • Your name and contact details
  • Company name
  • Incident location
  • Type of product spilled and estimated quantity
  • Is the source under control?
  • Any other issues/concerns, etc., safety

The Duty Manager will call you back within 10 minutes of receiving notification of the incident. 

Once you have spoken to the Duty Manager regarding your incident, fill in the Notification and Mobilisation forms as required.

 

Please note:

Response services are guaranteed ONLY for Members. Non-members are not guaranteed a response and will be required to sign a Non-member contract. Services and rates differ. Duty Managers can be contacted for exercises.

Response Readiness Report

Each month, we produce a report detailing the list of equipment available to our members as part of their core membership coverage (SLA).

View the equipment stockpile status report

 

Response Equipment Catalogue

Oil spill preparedness relies on having access to the right capabilities at the right time. Organisations must be able to demonstrate that they can respond effectively to an incident with equipment, trained personnel and supporting logistics ready for deployment.

OSRL’s Response Equipment Catalogue provides a comprehensive overview of our global response capability, aligned to the Tiered Preparedness and Response (TPR) approach. It outlines how equipment, pre-packaged systems and specialist expertise are integrated to support an effective, scalable response.

The catalogue highlights how our capability is structured to support a tiered escalation—combining equipment, trained responders and enabling logistics to ensure a coordinated and efficient response to incidents of any scale.

View the response equipment catalogue