Crisis Management

This course has been specifically crafted to empower individuals tasked with fortifying their organisation's resilience during times of crisis. If you find yourself in one of the following roles, this course is designed specifically with you in mind:

Emergency Response Managers and Supervisors
Business Continuity Specialists
Resilience Practitioners
Middle to Senior-Level Management

Join our comprehensive training and elevate your skills to new heights in the world of crisis management. Uncover the secrets to masterful crisis response and take your career to the next level with us.

During this face-to-face course, you will:

Master the principles, strategies, and techniques of incident response and crisis management
Build confidence in leadership, decision-making, and operating within a Crisis Management Team
Apply the Red2Blue Performance Under Pressure model to maintain focus and effectiveness in high-stress situations
Develop practical spokesperson and media handling skills, including interview techniques and message delivery
Gain hands-on experience through tailored crisis simulations and structured feedback

During this course, you will embark on obtaining a broad scope of knowledge in crisis management by covering the following topics:

Dive into the world of crisis management and acquire the essential skills and knowledge
Learn the art of crisis leadership and the dynamics of building powerful crisis teams
Navigate through high-level crisis procedures led by senior management
Discover the intricacies of media engagement during crises
Harness the power of social media within Joint Information Centres
Explore the architecture and operation of crisis control centres and crisis rooms
Master record-keeping techniques to support situational awareness, accountability and post-incident analysis
Apply the Red2Blue model to manage stress, maintain situational awareness, and improve performance under pressure
Take part in structured Performance Under Pressure exercises designed to simulate real operational stressors
Engage in live spokesperson training, including media interview simulations and feedback on messaging and delivery
Engage in a high-impact tabletop exercise based on Tier III incidents, large industrial scenarios, and natural disasters.

Join us on this thrilling journey towards expertise in crisis management.

Crisis Management Training Feedback

I found the Crisis Management Training to be incredibly valuable. The facilitators were knowledgeable, engaging, and communicated key concepts with real clarity. The course gave me a much better understanding of the difference between crisis and risk management, as well as the specific responsibilities of my role. Everything was well-structured – from the course materials to the administrative support – and I felt confident and well-prepared throughout.

Crisis Management Training Delegate - September 2024

I found the Crisis Management Training to be a great blend of theory and practical application. The exercises helped me connect the learning to real-world response challenges. The facilitators were engaging and flexible, adapting to questions and encouraging discussion. Their knowledge and delivery made the course both informative and enjoyable. The materials were of a high standard, and the pre-course information was clear and useful. I left the course with greater confidence in my crisis management role.

Crisis Management Training Delegate - June 2023

This training gave me a clear picture of crisis management and the importance of clearly defined roles. I now feel better prepared to contribute effectively to my team. The course structure was excellent, with strong facilitator support and high-quality content. I appreciated how responsive the trainers were to questions and real-time discussions. The course helped me understand how to apply crisis response principles in my specific role. The blend of exercises and discussion made the learning stick. Thanks OSRL’s training team!

Crisis Management Training Delegate - June 2023